FAQs
COVID-19 Home Perfectionist Measures
Our Perfectionists take the following precautions & measures to fight against the spread of germs and viruses; doing their part in keeping everyone safe. This includes:
- Washing hands regularly
- Disinfecting equipment between each job
- Staying home when they are not feeling well
- Practice physical distancing in your home, as appropriate
If you would like any additional measures taken contact us directly.
What Is Included In A Regular Clean?
Do’s:
- Kitchen (clean sink out, counter tops, cabinet faces, stove top)
- All exterior surfaces in all rooms
- Floors are mopped and vacuumed
- Bathroom (complete toilet clean, shower, handles, tub, drain)
- Bedroom (shelving, nightstands, bed frames, tidy up bed)
- All window sills
Don’ts:
- All Extras are not included (must be selected for an additional cost)
- Wash dishes or handle dirty laundry for safety & hygiene purposes
- Move large furniture or personal belongings that are on display
What Is Included In A Deep Clean?
Do’s:
- Everything included in a regular clean +
- Light switches & Door handles
- Detailed Dusting
- Light organization of all rooms
- Extra hour included for high detail areas
Don’ts:
- All Extras are not included (must be selected for an additional cost)
What Is Included In An End Of Tenancy Clean?
When booking an end of tenancy clean, you can expect an all-inclusive service. This is our most detailed package and includes ALL extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cupboards and inside all windows. This clean is intended to turn the home someone once lived in, back into its original state and ready for new occupants.
Which Service Do You Recommend For First Time Clients?
A deep clean is recommended for all first time cleaning by Divine. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2-3 hour weekly clean.
Can I Trust Your Cleaners? Are They Background Checked?
All of our cleaning staff are Enhanced DBS checked and vetted to ensure that we only have the best experts representing us in your home.
Do I Need To Be Home When The Cleaners Arrive Or Depart?
You do not! However if it’s your first time signing up for a Divine clean, initial introductions always help develop the personable relationship with your home Perfectionist.
Will The Same Cleaner Come Every-Time?
Yes, upon request. Please understand that our Perfectionists have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different Perfectionist.
Cancellations And Refunds
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a non-refundable full charge.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
If you cancel within 24 hours, it is a non-refundable full charge.
Contact Us
Call Us Now:
0208 146 5858
Email Us:
support@divinecleaning.co.uk
Our Hours:
Mon – Fri
9:00 am – 6:00 pm
Saturday
9:00 am – 5:00 pm